{"id":8403,"date":"2026-10-31T14:07:21","date_gmt":"2026-10-31T14:07:21","guid":{"rendered":"https:\/\/www.persefone.it\/?p=8403"},"modified":"2026-10-31T14:07:21","modified_gmt":"2026-10-31T14:07:21","slug":"come-gestire-i-feedback-degli-ospiti-in-hotel-guida","status":"publish","type":"post","link":"https:\/\/www.persefone.it\/en\/come-gestire-i-feedback-degli-ospiti-in-hotel-guida\/","title":{"rendered":"How to Manage Guest Feedback in Hotels | Guide"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8403\" class=\"elementor elementor-8403 elementor-bc-flex-widget\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c20d3 e-con-boxed e-flex e-con e-parent\" data-id=\"c20d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-h20d3 elementor-widget elementor-widget-heading\" data-id=\"h20d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to Manage Guest Feedback in Hotels | Guide<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-t20d3 elementor-widget elementor-widget-text-editor\" data-id=\"t20d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Managing guest feedback means listening, assigning responsibility, and monitoring the outcome. Feedback collected during the stay can help identify an issue before it remains unresolved until departure.<\/p><h2>Turning feedback into verifiable actions<\/h2><p>Guide to booking software and integrated chatbot: selection criteria, operational checklist, and aspects to verify for your accommodation provider.<\/p><p>Booking Software and Integrated Chatbot for Hotels<\/p><h2>Checklist for your property<\/h2><ul><li>Software linking booking and chatbot must maintain a clear distinction between information and purchase. The bot can guide the visitor, but rooms, rates, and confirmations must come from the process defined by the connected systems.<\/li><li>From guest inquiry to bookable search<\/li><li>Define which data passes from the conversation to the search: dates, guests, and language. Ensure the connection to the booking engine does not lose information and that the customer can correct it before making a choice.<\/li><\/ul><h2>Test incomplete requests, unavailable dates, and stay variations. Check how prices and conditions are described, avoiding that a text response appears as guaranteed availability.<\/h2><p>Verify the data transferred to the booking engine.<\/p><h2>Learn more with Persefone<\/h2><p>Discover the <a href=\"https:\/\/www.persefone.it\/en\/webconcierge-e-chatbot\/\">Web concierge and chatbots for hotels<\/a> and <a href=\"https:\/\/www.persefone.it\/en\/contatti\/\">contact the Persefone team<\/a> to check functions, links and configuration suitable for your accommodation provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Guide to managing guest feedback in hotels: selection criteria, operational checklist and points to check for your accommodation provider.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wpai_generated_summary":"","footnotes":""},"categories":[23],"tags":[],"class_list":["post-8403","post","type-post","status-publish","format-standard","hentry","category-promo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Come Gestire i Feedback degli Ospiti in Hotel | Guida | Persefone<\/title>\n<meta name=\"description\" content=\"Guida a gestione feedback ospiti hotel: criteri di scelta, checklist operativa e aspetti da verificare per la tua struttura ricettiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.persefone.it\/en\/come-gestire-i-feedback-degli-ospiti-in-hotel-guida\/\" \/>\n<meta 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