HOTELAPP / DIGITAL WELCOME
Your hotel, always close to your guests.
Information at your fingertips, automated communications and an AI virtual concierge. HotelApp supports guests before, during and after their stay.
Discover HotelApp for your accommodation provider ↗
GUEST APP · WHATSAPP · EMAIL · SMART TV
NO APP TO INSTALL
Just a link or a QR Code.
The entire stay, at your fingertips.
The Guest App opens directly in the browser. Customise it with your logo, colours, images and accommodation provider content, in multiple languages.
01
Arrival and useful information
Check-in, check-out, parking, Wi-Fi, contacts and accommodation provider assistance.
02
Services and dining
SPA, wellness centre, menus, opening hours, restaurant and hotel services.
03
Local experiences
Excursions, activities, attractions and suggestions to explore nearby.
04
Extras and upgrades
Transfers, additional services and options to personalise the stay.
SEE HOTELAPP IN ACTION
AUTOMATIC WHATSAPP AND EMAIL
The right message.
At the right time.
Schedule communications at different stages of the stay without increasing reception workload.
01
Before arrival
Welcome, directions, parking and check-in information.
02
During the stay
Offers for SPA, restaurant, excursions and additional services.
03
Before departure
Check-out information and late check-out offers.
04
After the stay
Thank you messages, feedback requests and invitations to leave a review.
VIRTUAL CONCIERGE WITH ARTIFICIAL INTELLIGENCE
Fewer repetitive questions.
More time for welcoming guests.
The chatbot uses accommodation provider information to answer common questions: breakfast times, Wi-Fi passwords, parking and available services.
Guests can receive assistance via Guest App, WhatsApp and Email, as well as interactive experiences supported by the platform.
ENHANCE YOUR SERVICES
The stay can
offer so much more.
Present personalised offers for SPA and treatments, restaurant, aperitifs, room service, transfers, taxis, excursions, room upgrades and late check-out. Images, clear information and targeted communications create new sales opportunities.
ALSO ON SMART TV
Digital welcome
comes into the room.
Display welcome messages, useful information, videos, images and personalised promotions on the hotel’s Smart TVs.
WHY CHOOSE HOTELAPP
One platform,
a simpler experience.
01
Freer reception
Automate frequent communications and reduce repetitive requests.
02
Better informed guests
Information always available and digital assistance across multiple channels.
03
More sales opportunities
Promote extra services, experiences and activities at the right moments.
04
Your hotel’s identity
Customise graphics, content and communications. Guest App, Email, WhatsApp, AI Concierge and Smart TV work together.
BEFORE, DURING AND AFTER
Welcome starts
before check-in.
Each phase offers different information and opportunities. HotelApp helps make these available through the guest app and scheduled communications.
HOTELAPP
One base, multiple touchpoints.
BEFORE · DURING · AFTER THE STAY
01Before arrival
Share directions, parking, check-in info and access to the guest app.
Welcome and stay preparation02During the stay
Help guests find answers and discover the restaurant, spa, experiences and extra services.
Information, conversations and services03After departure
Schedule a thank-you message and invite guests to share feedback on their stay.
Guest listening and engagement
BEFORE YOU START
Frequently
asked questions.
Learn how to connect information, communications and services throughout the stay.
Speak with a consultant ↗Do guests need to install an app?
No. The guest app opens in the browser via a link or QR code, no download required.
Can I schedule automatic messages?
Yes. HotelApp allows scheduling communications via email and WhatsApp before arrival, during the stay and after departure.
Which channels does the AI concierge respond on?
The virtual concierge can respond in the guest app, via email and on WhatsApp, using the accommodation provider’s information.
Can I use my hotel’s logo and colours?
Yes. Logos, colours, images and content are customisable to maintain the accommodation provider’s identity in the digital experience.
Can I promote services and experiences?
Yes. You can showcase the restaurant, spa, transfers, experiences, upgrades, late check-out and other services through the guest app and scheduled messages.
How is the Smart TV used?
The accommodation provider can present content, information, messages and interactive services on the in-room Smart TV, in continuity with HotelApp communications.
Bring HotelApp
to your accommodation provider.
Let’s discuss your hospitality and guest communication needs.
GUIDES FOR YOUR ACCOMMODATION PROVIDER
Explore tools and practical cases in depth.
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