Guides for your property
Chatbot for Hotels – Automated Assistance and Marketing
Hotel Chatbot – Automated Support and Marketing
HotelApp and digital reception
A chatbot for hotels can help guide visitors through services, rooms and contact methods. To be useful, it must be based on up-to-date information and provide a clear handover to a person when it cannot respond.
Answer questions without losing the human touch
Collect recurring questions and prepare responses approved by the accommodation provider. Distinguish stable information, such as services, from data that changes, like room availability and prices: the chatbot must not invent confirmations.
Test conversations with incomplete requests, different languages and off-topic questions. Check how limitations are presented and how the guest can contact the team without restarting the process.
Operational checklist
- Assign a person responsible for updating information.
- Check responses on prices and conditions.
- Provide a recognisable access for staff.
Can the chatbot confirm a booking?
Only if the process and links explicitly allow it. An informative response does not equate to a stay confirmation.
Learn more with Persefone
Discover Web concierge and chatbots for hotels and contact the Persefone team to verify functions, compatibility and the best process for your property.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.