Guides for your property
Hotel Communication Automation | Guest Management Software
Communication Automation for Hotels | Guest Management Software
HotelApp and digital reception
Automating hotel communications requires mapping when a message is useful. Arrival instructions, operational info and follow-up requests must be relevant to the booking’s actual status.
Consistent messages before, during and after the stay
Define sending events and conditions that prevent sending. Cancellation, date changes or a reply already received can make a scheduled message unnecessary.
Prepare brief templates with controllable fields and a human contact. Separate stay information from promotional offers and check preferences and settings for the channels used.
Checklist for your property
- Check dates, language and recipient.
- Test booking changes and cancellations.
- Assign responsibility for guest replies.
Is scheduling one message per phase enough?
Exceptions and stay status must also be checked. A sending schedule should be accompanied by rules and checks on the information used.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.