Guides for your property
Hotel Software with Integrated Smart TV | Digital Reception
Hotel Software with Integrated Smart TV | Digital Reception
HotelApp and digital reception
Using the smart TV for digital reception requires compatibility between devices, network and platform. Before designing content, check which functions are available on the TVs actually installed in the rooms.
In-room information via smart TV
Prepare information that is easy to read from a distance: opening hours, services and contacts must be clear without lengthy text. Consider the remote control as a navigation tool, avoiding paths designed only for phone touchscreens.
Define how to update content and manage guest changeover. If a handover to phone or another channel is planned, clearly explain how it happens and what information is transferred.
Checklist for your property
- Check required TV models and connection.
- Test navigation with the remote control.
- Check updates and guest changeover management.
Can any smart TV be integrated?
Do not assume so. Request compatibility confirmation and a test on the accommodation provider’s devices before purchasing or activating the service.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
Designing content for the Smart TV
Prioritise short messages, opening hours, useful information and accommodation provider services. Verify device compatibility, update methods and readability from the room. Keep TV content consistent with that available in the Guest App.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.