Guides for your property
Booking Software and Integrated Chatbot for Hotels
Integrated Booking and Chatbot Software for Hotels
HotelApp and digital reception
Software connecting bookings and chatbots must maintain a clear distinction between information and purchase. The bot can guide the visitor, but rooms, rates and confirmations must come from the designated system workflow.
From guest enquiry to bookable search
Define which data is transferred from the conversation to the search: dates, guests and language. Ensure the link to the booking engine retains all information and that the customer can correct it before making a selection.
Test incomplete requests, unavailable dates and stay changes. Check how prices and conditions are described, avoiding that a textual response appears as guaranteed availability.
Checklist for your property
- Check the data transferred to the booking engine.
- Review the summary before confirmation.
- Try handing over to a person when needed.
Can the chatbot guarantee a rate?
Only a process with appropriate data and functions can present a verified offer. A generic response should not be treated as confirmation of price or stay.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
Booking and conversation have different roles
The chatbot helps guests find information; the Booking Engine handles room availability searches and the booking process. Define the handover from enquiry to date verification and check in the demo which links are included in the chosen configuration.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.