Guides for your property
Managing Extra Services for Hotels | Upgrades and Personalised Offers
Managing Extra Services for Hotels | Upgrades and Custom Offers
HotelApp and digital reception
Managing extra services in hotels requires clear offers and verifiable availability. An upgrade, transfer or experience must explain inclusions, cost and confirmation method before the guest decides.
Offering extra services without causing confusion
Separate services that can be purchased directly from those available on request. Define times, capacities and operational responsibilities, checking who receives the request and who confirms delivery.
Choose appropriate moments to offer extras without interrupting essential stay information. Measure requests received, services confirmed and profit margin, considering the work needed to manage them.
Checklist for your property
- Display terms and costs clearly.
- Distinguish between request and confirmed purchase.
- Ensure handover to the responsible staff.
Is showing a button enough to sell an extra?
A process is needed to verify availability, confirmation and possible payment. Actual functions should be agreed with the provider and service deliverer.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.