Online distribution
PERSEFONE / CHANNEL MANAGER / OTA INTEGRATIONS
Channel Manager with Booking.com and Expedia Integration
When a property sells on Booking.com and Expedia, the connection with a channel manager should be evaluated based on the actual data exchanged and supported configurations. The presence of a portal in the integration list is not enough to describe every available function.
Check compatibility before activation
Ask the provider which connections are available for your accounts and what steps are needed to enable them. Define who manages the start-up and who verifies the results on the portals. Operational procedures must be confirmed with all parties involved.
Map rooms and rate plans
Link each type to the corresponding offer and compare occupancies, included services and conditions. Two rates with similar names may have different rules. Also clarify which system should initiate changes to avoid inconsistent manual interventions.
Testing checklist
01
Compare inventory and room types across connected systems.
02
Check prices and restrictions on agreed dates for testing.
03
Monitor receipt of bookings, modifications and cancellations.
04
Define how to handle transmission errors.
Are all data synchronised in the same way?
Do not assume so. Fields, restrictions and update timings depend on the connection and configuration. Ask which functions are supported and which require separate actions, including any rate exceptions.
ONLINE DISTRIBUTION / THE NEXT STEP
Also connect the direct channel
The channel manager for hotels should be evaluated together with the official website booking engine. Describe to the Persefone team the channels you use to determine the appropriate integration path.
Coordinate portals and internal management
The Channel Manager synchronises availability and rates across connected channels. The Booking Engine collects bookings from the official website, while the PMS organises rooms and activities: three complementary roles in the accommodation provider’s workflow.
Synchronization reduces the risk of overbooking but must be accompanied by correct configuration. Check supported portals, room type mapping and sales rules.