Guides for your property
How to reduce hotel check-in times
How to Reduce Hotel Check-in Times
WEB CHECK-IN / MORE TIME FOR WELCOME
Reducing hotel check-in times means simplifying the guest journey and reception work. With Persefone Web Check-in, the accommodation provider assigns rooms and guests complete their stay check-in online.
Web registration helps reduce repetitive desk procedures, giving staff more time for welcome, useful information and guest requests.
Why do check-in delays occur?
When multiple guests arrive simultaneously, room allocation, registration and stay information all focus on reception. If every task is handled at the desk, even a simple step can become a wait for those arriving later.
The first step is organisational: distinguish tasks requiring staff from those that can be supported by an online procedure. Web Check-in fits right into the guest registration flow for assigned rooms.
How does Persefone’s Web Check-in work?
The process starts with the booking and room allocation by the accommodation provider. The guest then completes the web check-in for their assigned rooms.
- 01
The accommodation provider assigns the rooms
Guests on the booking are linked to the rooms for their stay. This allocation is the starting point of the flow.
- 02
The guest completes online check-in
Registration takes place online, with a dedicated process for the assigned rooms.
- 03
Reception manages the welcome
The online procedure reduces repetitive steps at the desk and helps staff focus more on the guests.
What benefits does it offer reception and guests?
Fewer repetitive tasks
Bringing registration online simplifies operations that would otherwise concentrate at reception.
A clearer process
Assigned rooms and online check-in are two distinct steps that help organise the accommodation provider’s work.
More focus on the stay
Staff can devote more time to providing information about the accommodation, guest needs and quality of welcome.
An organised welcome
Technology supports registration, while the accommodation provider retains a point of contact to assist guests and manage requests.
How to introduce it in your accommodation?
Start from how you currently manage arrivals. Identify who assigns rooms, who handles registration and how to support guests needing help with the online procedure.
- Define a clear step for room allocation.
- Explain to the team how web check-in fits into daily work.
- Provide a reception contact for queries or incomplete registrations.
- Compare the flow before and after introducing the tool.
If you want to assess overall organisation, also explore the PMS for accommodation management. The Persefone team can show you the best process for your setup.
Frequently asked questions about online check-in
Does Web Check-in assign rooms automatically?
Persefone’s flow starts from rooms assigned by the accommodation provider. Guests complete online check-in for those rooms.
How much time can be saved?
Results depend on reception organisation and arrival types. To evaluate, compare times and steps in your process: savings vary between accommodation providers.
How can I see the procedure?
Visit the Web Check-in page and request a demonstration from the team to explore how it works in your accommodation.