Guides for your property
Web Check-in Software for Hotels – Automate Reception
Web Check-in Software for Hotels - Automate Reception
Guest arrivals and registration
Web check-in allows you to collect the information required by the welcome process in advance. It can reduce repetition and waiting times if requests, instructions and exception handling are clearly designed.
Prepare the arrival before the guest reaches reception
Distinguish online form completion from activities that must still be carried out on arrival. Receiving a form should not automatically be interpreted as completion of all checks or obligations by the accommodation provider.
Test the process on a smartphone and ensure the guest understands which fields to complete, how to correct errors and who to contact. Also define an alternative procedure for those unable to complete it online.
Checklist for your property
- Check the form’s readability and instructions.
- Define who verifies the received data.
- Prepare a process for incomplete or incorrect requests.
Does web check-in replace the entire welcome process?
This should not be assumed. Verify supported processes and remaining activities with the provider, maintaining oversight for guest needs.
Learn more with Persefone
To assess the best path for your organisation, discover Persefone support and consultancy. Describe the tools you already use and the activities you want to simplify: a practical evaluation starts from your way of working.
Prepare information before arrival
In the Web Check-in process, the accommodation provider assigns rooms and guests can register online for their assigned rooms. Work must be organised alongside reception activities, distinguishing data collection, checks and arrival operations.
Using digital tools does not eliminate the accommodation provider’s checks. Confirm the operational flow and applicable obligations with your team.