Guides for your property
How Artificial Intelligence Is Changing Hotels
How Artificial Intelligence Is Changing Hotels
HotelApp and digital reception
Artificial intelligence in hotels should be assessed based on specific tasks: helping to prepare content, guiding guests or supporting information reading. Its value depends on data quality, result control and integration into daily work.
Choose a specific task for AI in hotels
Select a limited case and define what the system should produce. For example, a draft response can be useful if a person verifies it; an automatically sent reply requires different processes and limits.
Prepare examples of correct, incomplete and out-of-scope requests. Measure usefulness, errors and review time; don’t confuse a convincing demo with a function already reliable for every situation in your accommodation provider.
Checklist for your property
- Define objectives and verification criteria.
- Use sample data when possible.
- Assign responsibility and error management.
Can staff supervision be eliminated?
The level of autonomy must be decided for the task and available functions. Unrecognised requests and uncertain outcomes must have a control path.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
Evaluate AI on a specific task
Separate guest assistance, price analysis and reception activities. For each use, check initial data, limits, human control and criteria to measure usefulness. A demo result does not replace a test on your accommodation provider’s cases.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.