Guides for your property
Integrated Hotel Chatbot with WhatsApp | Guest Support
Hotel Chatbot Integrated with WhatsApp | Guest Support
HotelApp and digital reception
A hotel chatbot linked to WhatsApp should be evaluated based on the actual process supported by the supplier. Opening a conversation, receiving messages and generating automatic replies are different functions, each with configurations and limits to clarify.
Connecting WhatsApp to the support service
Define who manages the channel, which requests are automated and how staff intervene. Conversations must have a responsible person, especially when a guest reports an issue or requests a change.
Test continuity between automatic replies and human operator. Check language handling, updated information and communication of limits, avoiding confirming services or bookings without proper connection.
Checklist for your property
- Distinguish between contact links and chatbot integration.
- Check handover to an operator.
- Verify service conditions and costs.
Is adding a WhatsApp number on the website enough?
A number or link initiates contact but does not prove automation exists. Verify required functions with the supplier.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.