Guides for your property
How to Manage Guest Feedback in Hotels | Guide
How to Manage Guest Feedback in Hotels | Guide
HotelApp and digital reception
Managing guest feedback means listening, assigning responsibility, and monitoring the outcome. Feedback collected during the stay can help identify an issue before it remains unresolved until departure.
Turning feedback into verifiable actions
Guide to booking software and integrated chatbot: selection criteria, operational checklist, and aspects to verify for your accommodation provider.
Booking Software and Integrated Chatbot for Hotels
Checklist for your property
- Software linking booking and chatbot must maintain a clear distinction between information and purchase. The bot can guide the visitor, but rooms, rates, and confirmations must come from the process defined by the connected systems.
- From guest inquiry to bookable search
- Define which data passes from the conversation to the search: dates, guests, and language. Ensure the connection to the booking engine does not lose information and that the customer can correct it before making a choice.
Test incomplete requests, unavailable dates, and stay variations. Check how prices and conditions are described, avoiding that a text response appears as guaranteed availability.
Verify the data transferred to the booking engine.
Learn more with Persefone
Discover the Web concierge and chatbots for hotels and contact the Persefone team to check functions, links and configuration suitable for your accommodation provider.
From feedback to concrete action
Group comments by theme: cleanliness, arrival, services, information, and maintenance. Assign each issue a responsible person and a follow-up check. Thank-you messages can encourage all guests to share their views without conditioning the request on a positive review.
Make stay information accessible
HotelApp gathers accommodation provider information in a Guest App accessible via browser through a link or QR code. Content, communications via email and WhatsApp, and AI concierge accompany different moments of the guest experience.
Define who updates content and how to reach reception. Presenting a service and sending a request do not equate to availability confirmation.